Order Confirmation & Payment:

• All wholesale orders will be processed only upon confirmed payment in our company bank account, according to the quotation amount.

• Customers will receive a formal invoice once the payment is completed.

 

Order Processing & Updates:

• We keep our customers informed at every stage of the order process. This includes providing valid proof of packaging, container load details, and quality verification for the parts requested.

• Orders are fulfilled based on the availability of parts. In case of any delays due to stock unavailability or other valid reasons, we will inform the customer of the estimated timeline. Alternatively, we can issue a refund for unavailable parts.

 

Customer Visits & Inventory Checks:

• Customers are welcome to visit our facility and personally inspect and select the inventory.

• We ensure responsibility for the availability, packaging, and container loading process for all orders.

 

Shipping Terms:

• We operate on EXW (Ex-Works) and FOB (Free on Board) terms.

• Under EXW, the buyer arranges for collection and shipping from our premises.

• Under FOB, we are responsible for delivering the goods to the port, including loading onto the ship. From that point, all costs and risks transfer to the buyer.

• If the customer has a shipping agent, we will deliver all goods to the agent’s location within the United Arab Emirates.

 

Additional Services:

• While we specialize in Japanese and Korean auto parts, we are happy to assist customers in sourcing parts from other brands. All such requests will be handled with mutual agreement and transparency.

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All shipping, delivery, warranty, and return policies apply exclusively to retail customers. These policies do not apply to wholesale or container-load orders.